Your Freedom Forever System Was Financed by Sunrun: What the Chapter 7 Liquidation Changes

Not legal advice. Solar Exit Group is not a law firm, does not provide legal advice, and is not affiliated with, endorsed by, or acting on behalf of Sunrun, Freedom Forever, or any court. This page summarizes public reporting, official company information, and publicly posted court procedures for informational purposes. Deadlines and procedures in a bankruptcy case can change by court order. Verify any date against the court docket and any contact detail against the company's own website before relying on it, and talk to a licensed attorney in your state about your own situation.

Last updated: September 11, 2026.

Short answer

At a glance

Why Sunrun can still bill you when Freedom Forever is gone

Freedom Forever LLC installed your system. Sunrun financed it. Those are two different companies with two different contracts, and only one of them is in bankruptcy.

Freedom Forever filed Chapter 11 on April 15, 2026 and the case converted to Chapter 7 liquidation on August 7, 2026 in the U.S. Bankruptcy Court for the District of Delaware, case 26-10522, before Judge Brendan L. Shannon, with Alfred T. Giuliano appointed as Chapter 7 trustee (pv magazine USA). Chapter 7 means the company is being wound down and sold off, not reorganized. There is no version of this case where Freedom Forever comes back and finishes your job.

Your financing agreement with Sunrun is a separate obligation. Sunrun did not file for bankruptcy, so nothing in the Freedom Forever case discharges, cancels, voids, or pauses what you owe. If you simply stop paying, the consequences fall on you, not on the bankrupt installer. On a Sunrun lease or PPA, Sunrun owns the equipment on your roof, which gives it remedies an ordinary lender would not have. On a loan, the paper is typically held by a third-party loan provider and missed payments hit your credit.

There is one piece of genuinely useful news buried in the court reporting. Sunrun is one of seven financing partners that obtained relief from the automatic stay in the Freedom Forever case, specifically so they could resume and complete stranded installations, hire replacement contractors, and get systems through to permission to operate (pv magazine USA). The other six are Credit Human, EnFin, EverBright, GoodLeap, Participate, Project Solar, and Sunrun.

What you actually signed, and why Sunrun is different

Sunrun occupies a position none of the other six financing partners do: it is a full installer as well as a financier. It describes itself as "an electricity provider" for which "the solar system is the conduit for potential energy savings" (Sunrun service transfer guide). It has crews, trucks, licenses, and a service organization already in the field.

That matters concretely. When GoodLeap or EnFin obtains court permission to finish a stranded install, it has to find and contract a replacement installer. When Sunrun does, it can schedule its own people. If your system is half-built and Sunrun holds your agreement, you are asking a company to do something it already does every day, not to solve a procurement problem.

Sunrun's own service transfer guide sets out the ownership split clearly:

Ownership details above are from Sunrun's service transfer guide; its consumer page lists solar leasing, solar loans with monthly payments, a prepaid solar lease, and outright purchase (Sunrun solar lease).

One wrinkle specific to the loan product: if your payment goes to a third-party loan provider rather than to Sunrun, then service issues and billing issues live at two different companies, and each may point at the other. Establish in writing who holds the note and who owns the service obligation before you spend weeks in a phone loop.

What Sunrun has publicly said about Freedom Forever

Nothing. As of September 11, 2026, a review of Sunrun's contact page and its second-quarter 2026 earnings release found no press release, no customer notice, no FAQ entry, and no dedicated page about the Freedom Forever bankruptcy or about how stranded Freedom Forever installations will be completed. Trade press reported that Sunrun management discussed the bankruptcy on its earnings call, noting that "the April bankruptcy of Freedom Forever, a major Sunrun installation partner, compounded sales volume decreases" (Utility Dive), but that is coverage of an investor call, not a consumer-facing notice telling you what happens to your system.

This matters for a practical reason. There is no published policy for you to point to, no announced remediation program to enroll in, and no promised timeline to hold anyone to. Whatever happens with your system will be negotiated one account at a time, by phone, by whoever calls and documents it. That is an argument for calling early and writing everything down, not for waiting to see what gets announced.

It also means you should treat any third-party website claiming to describe "Sunrun's Freedom Forever program" with real suspicion. Several sites appeared in 2026 offering to handle solar bankruptcy claims for a fee. Filing a proof of claim in the Freedom Forever case is free.

If your system was never finished, never inspected, or never turned on

This is the group with the most leverage and the shortest window to use it. Freedom Forever left homes at every stage of incompletion: panels on the roof but no inverter, equipment in the garage, a full install that never passed inspection, a system that passed inspection but never received permission to operate from the utility.

If that is your situation, the order of operations matters.

1. Call Sunrun at (855) 478-6786, the customer support line published on its contact page and open a documented file. Say plainly that Freedom Forever was liquidated in Chapter 7, that your system is incomplete, and that you understand Sunrun obtained relief from the automatic stay to hire replacement contractors and complete installations. Ask for a ticket or reference number and the name of the person you spoke to.
2. Ask the specific question, in writing. Will Sunrun assign a replacement contractor to complete the installation and carry it to permission to operate, and by when? Send it by email as well as saying it on the phone. Sunrun publishes servicetransfers@sunrun.com for transfer matters. For a service dispute, follow every call with an email so the request exists in writing.
3. Ask what happens to payments in the meantime. Sunrun has published no payment-relief policy for stranded Freedom Forever installs. On a PPA, ask what you are being billed for if the system never produced power, and ask for the production data behind the charges. Get the answer in writing before you rely on it, and never assume a verbal assurance survives a change of representative.
4. Photograph everything now. The roof, the equipment, the electrical panel, any boxes still sealed in your garage, and any damage. Date-stamped photographs of an unfinished install are the most persuasive documents in this entire situation, and they get harder to produce once someone else works on the system.
5. Keep paying attention to your permit. Building permits expire. If your permit was pulled under Freedom Forever's contractor license, that license is winding down with the company, and a replacement contractor may need to pull a new permit or have the existing one transferred. Call your city or county building department and ask about the status of the permit on your address. This is the step almost nobody takes, and it is often the real reason a project sits still.

Do not let a stalled system quietly become a permanent one. A system that never reached permission to operate produces nothing, saves nothing, and in most financing structures still bills you. Every month of silence makes the paper trail colder.

Who covers your warranty now

Solar warranties on a Freedom Forever install came in layers, and the layers failed unevenly. Sorting out which one covers a given problem is the difference between a covered repair and an out-of-pocket one.

Two practical consequences. First, manufacturer warranties are usually honored but almost always require a licensed installer to perform the labor, and they rarely cover that labor cost. A free replacement inverter can still leave you paying several hundred dollars to have it installed. Second, the workmanship layer is the one that covers roof leaks, and it is the one that is gone. If water is entering your home around a solar mount, treat that as an urgent roofing problem to solve on its own timeline, not something to wait on a bankruptcy case for. A roof leak that goes unaddressed becomes a structural and mold problem that costs many multiples of the repair.

Find your equipment model numbers and serial numbers now, while you can. They appear on your installation documents, your interconnection application, your permit paperwork, in the mySunrun portal at my.sunrun.com or the Sunrun App, and on the equipment labels themselves. Without them, a manufacturer warranty claim stalls before it starts.

Filings against your property, and getting out

Sunrun addresses this directly, and its framing is worth quoting because homeowners often hear the word "lien" from a title company and panic. Asked whether it places a lien, Sunrun's guide says: "No, we do not. What you may see is a notice filing we've submitted to the local jurisdiction... you may hear the term Notice of Independent Energy Producer (NOIEPC) filing, Universal Commercial Code (UCC) filing, Public Utilities Commission (PUC) filing, 'fixture' filing, or other such titles. The thing to remember is that these are all filings, not liens" (Sunrun service transfer guide).

Practically: something is recorded, a title search will surface it, and it must be cleared or acknowledged at closing. Sunrun's published process is to handle the release as part of a transfer, and it says "After the transfer agreement has started, contact us to check the status of the filing release," with proof of title transfer going to servicetransfers@sunrun.com.

Two things Sunrun does not publish on the pages reviewed: a standalone payoff-quote procedure outside the transfer context, and any fee schedule for early termination. Both are questions to ask by phone at (855) 478-6786 and then confirm by email.

If you are selling, start the transfer conversation well before you list, not after you have an offer. Third-party-owned solar is a routine cause of delayed closings, largely because homeowners discover the transfer requirements and buyer credit qualification during escrow rather than before.

Whether the lease or PPA itself can be challenged

A lease or power purchase agreement is legally different from a loan, and the difference cuts both ways.

The good news is that Sunrun owns the equipment under these structures, so the obligation to keep the system working and maintained sits with the company rather than with you or with a liquidated installer. The harder news is that the FTC's Holder in Due Course Rule, 16 CFR Part 433, which lets a consumer assert claims against the holder of dealer-arranged credit paper, maps awkwardly onto a lease or a PPA. A third-party-ownership agreement is generally not a consumer credit contract in that sense, so the most commonly cited route to challenging installer misconduct through the finance company is a less direct fit here. Where homeowners do get traction, it is usually through state unfair and deceptive trade practices statutes, home improvement or home solicitation sales statutes, contract defenses such as failure of consideration when the system never operated, and state-specific solar disclosure laws.

The regulatory picture specific to Sunrun. Sunrun has drawn attention from several state attorneys general, and it is worth being precise about the status of each, because they are at different stages and none of them hands you a remedy directly.

• Texas, open investigation. The Texas Attorney General issued civil investigative demands to "Freedom Forever, LLC," "SunRun, Inc.," Lone Star Solar Services, and CAM Solar, stating that "collectively, there are over 100 complaints that have been filed with the OAG against these companies" and that they are "largely being investigated for violations of the Deceptive Trade Practices-Consumer Protection Act," covering "misrepresentations regarding savings for consumers on their energy bills, the efficacy of their solar panel systems, equipment implementations, as well as the companies' terms and policies" (Texas Attorney General). Contemporaneous reporting dates the demands to April 3, 2026 (Solar Power World). An investigation is not a lawsuit and not a finding of liability. Notably, this one names Freedom Forever and Sunrun together.
• Connecticut, lawsuit pending. On July 19, 2024, the Connecticut Attorney General sued Sunrun Inc., Sunrun Installation Services, and others over allegedly "deceptive, unfair and otherwise unlawful sales of solar panel systems, including locking consumers into long-term contracts without consent by various means, including impersonating consumers, and installing non-functional systems," alleging violations of the Connecticut Unfair Trade Practices Act and Home Improvement Act and seeking restitution, disgorgement, civil penalties, and injunctive relief (Connecticut Attorney General). The action was still described as pending in the Attorney General's 2026 solar update (Connecticut Attorney General, 2026). These remain allegations; no finding of liability was located.
• Arizona, settled with consumer remedies. The Arizona Attorney General states: "Our Office recently settled with Sunrun and entered into a Consent Agreement that was approved by the court on May 22, 2025," and that "the settlement provides eligible consumers with options to obtain restitution, repairs, and/or service contract modification from Sunrun," also covering former Vivint Solar customers (Arizona Attorney General). If you are an Arizona homeowner, read that page. It is the only item in this entire section that may give you an actual avenue to relief rather than context.

For scale, Sunrun's BBB profile records 4,018 total complaints over three years alongside an A+ rating (BBB). Sunrun is the largest residential solar company in the country, so a large absolute complaint count is expected and is not by itself evidence of wrongdoing. No CFPB enforcement action against Sunrun was located (CFPB enforcement actions).

Long-term agreements in this category also carry terms worth reading before you make any decision: escalator clauses that raise your rate annually, transfer requirements and credit qualification when you sell the home, early-termination or buyout formulas, and production guarantees whose remedy is often a credit rather than an exit. These are the provisions that determine your real options, and almost nobody reads them until there is a problem.

The CFPB's CFPB Issue Spotlight on solar financing is useful background on how these deals were sold, even where its focus is lending. If your agreement contains an arbitration clause, our account of a solar lender losing in arbitration shows what that process actually looks like, and how to get out of a solar contract covers the general landscape.

What we will not tell you is that a lease or PPA is easy to exit. It usually is not. An honest assessment of a weak file is more valuable than an encouraging one.

Your October 16 claim against Freedom Forever is a separate track

Whatever happens with Sunrun, there is a hard deadline in the bankruptcy case itself. The proof-of-claim bar date in the Freedom Forever Chapter 7 case is October 16, 2026, and a meeting of creditors was scheduled for September 22, 2026 at 11:00 a.m. Eastern (pv magazine USA).

That deadline is your claim against Freedom Forever, not against Sunrun. It covers things such as a deposit you paid for work never performed, warranty claims against the installer, and money you spent fixing Freedom Forever's work. Filing costs nothing, and Official Form B410 is published by the federal courts (uscourts.gov), with filing procedures on the Delaware bankruptcy court's claims information page.

Be realistic about the recovery. Freedom Forever reported assets between $100 million and $500 million against more than $500 million in debt, with more than 50,000 unsecured creditors, and roughly 150,000 homeowners had its systems. Unsecured homeowner claims sit near the back of that line, and many will recover little or nothing. Filing is a free option that expires on October 16, not a payday. The full walkthrough is in our guide to the Freedom Forever Chapter 7 liquidation.

Two cautions worth stating plainly. Signing a proof of claim that overstates your losses carries real penalties under 11 U.S.C. sections 152 and 3571, up to $500,000 and five years. And filing a claim against Freedom Forever does not reduce, offset, or cancel what you owe Sunrun. Those are separate books.

Documents to gather before you call

The single biggest predictor of how a call with a servicer goes is whether you have your paperwork in front of you. Collect these into one folder, digital or physical:

1. Your Sunrun lease, power purchase agreement, or cash or loan agreement with Sunrun, including every page, exhibit, and signature page
2. Your installation contract or purchase agreement with Freedom Forever, with the total system price and equipment list
3. Every payment record: statements, autopay confirmations, canceled checks, and any deposit receipt
4. The equipment list with panel, inverter, and battery model and serial numbers
5. All permit documents, inspection records, and the interconnection or permission-to-operate paperwork if you ever received it
6. Utility bills for twelve months before the install and every month since, which is how you prove the system is not producing
7. Any production or monitoring data or screenshots you can pull from mySunrun at my.sunrun.com or the Sunrun App
8. Every text message, email, and voicemail from Freedom Forever sales representatives, especially anything about savings, bill elimination, tax credits, or rebates
9. Any UCC-1 financing statement or county fixture filing recorded against your property, obtainable from your county recorder
10. Photographs of the installation as it stands today, including any damage or unfinished work
11. A written timeline: signing date, install dates, who said what, and every call you have made since
12. Anything you received about the bankruptcy, including notices from the trustee or claims agent

Start the timeline today even if it is incomplete. Memory fades fast, and a contemporaneous log written as things happen carries far more weight than one reconstructed a year later.

How Solar Exit Group helps

We are not a law firm, we do not give legal advice, and we cannot file a proof of claim for you. What we do is assemble the case file. For a homeowner with a Freedom Forever install and Sunrun financing, that means pulling together the Sunrun agreement, the installation contract, the UCC filings and county records, production data, utility bills, permit and interconnection paperwork, and the sales communications, and organizing them into a package a consumer-protection attorney can evaluate quickly.

Then, where the file supports it, we refer it to a partner law firm licensed in your state. The review is free, there is no upfront cost, and there is no guaranteed outcome. Plenty of files turn out not to support a claim, and we will tell you that rather than sell you something.

We are not affiliated with Sunrun, with Freedom Forever, with the Chapter 7 trustee, or with any court. If you are looking for the fastest path to a working system, call Sunrun directly at (855) 478-6786, the customer support line published on its contact page before you call anyone else, including us.

FAQ

Get a free case review

If Freedom Forever installed your system, the work was never finished or never performed as promised, and Sunrun still expects payment, Solar Exit Group can help you organize your documents into a clear case file, at no upfront cost, with no obligation and no guaranteed outcome.

Call 833-765-2711 or email info@solarexitgrp.com.

Not legal advice. Solar Exit Group is not a law firm. We do not represent homeowners in bankruptcy proceedings and cannot file a proof of claim for you.

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